Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at tluxehairsenterprises@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, including custom products (such as special orders or personalized items) and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — Right of Withdrawal (14-day cooling-off period) If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without justification — including weekends and public holidays.

To exercise your right of withdrawal, you must notify us before the 14-day window expires. You can start a return or cancellation request through your customer account at: https://shopify.com/82905759962/account

Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.

Once you notify us of your withdrawal, you have 14 days to return the goods. We will process your refund within 14 days of receiving the returned items. Refunds will be issued to your original payment method and will include the standard outbound shipping cost you paid. We do not refund premium or express shipping upgrades.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

The right of withdrawal does not apply to custom or personalized wigs made to your specifications.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at tluxehairsenterprises@gmail.com.